Effective Date: May 9, 2026 · It's The Royal Way, LLC
These Terms of Service ("Terms") constitute a legally binding agreement between you and It's The Royal Way, LLC ("Company," "we," "us," or "our"), governing your access to and use of the website located at itstheroyalway.com and all associated services, content, and communications (collectively, the "Services"). By submitting an application, engaging our Services, or communicating with us, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. You must be at least 18 years of age to use our Services.
It's The Royal Way provides 1:1 Online Business Management (OBM) services to entrepreneurs, small business owners, and aspiring business owners. Our Services include, but are not limited to:
We reserve the right to modify, adjust, or update the scope of Services provided under any engagement with reasonable notice to active clients.
Services are offered by application only. Submission of an application does not constitute acceptance or guarantee of Services. Katrina Payne reserves the right to accept or decline any application at her sole discretion. An engagement is only established upon written confirmation from the Company and receipt of the first retainer payment.
You agree to provide accurate, complete, and honest information in your application and throughout the engagement. Misrepresentation of your business situation, needs, or financial position may result in immediate termination of the engagement without refund.
3.1 Retainer Structure
Services are offered on a monthly retainer basis. The specific scope and investment are confirmed in writing between the Company and the client prior to the start of each engagement. Retainers begin at under $500 per month, with the exact amount determined based on your scope of need.
3.2 Billing Cycle
Monthly retainers are billed on a recurring monthly basis beginning on the date of your first payment. Your retainer will automatically renew each month unless cancelled in accordance with Section 4 of these Terms.
3.3 Price Changes
We reserve the right to modify retainer pricing at any time. We will provide at least 30 days advance notice of any price changes to active clients via email. Continued engagement after the effective date of a price change constitutes your acceptance of the new pricing.
3.4 Payment Processing
All payments are processed securely through our designated payment processor. We do not store full credit card numbers on our servers.
You may cancel your monthly retainer at any time by contacting us in writing at the email address provided in Section 14. Cancellations take effect at the end of your current billing period. You will retain access to all agreed Services until the end of the paid period.
The Company also reserves the right to terminate an engagement at any time if, in the sole judgment of Katrina Payne, the working relationship is no longer productive or aligned. In such cases, you will receive a prorated credit for unused days in your current billing period.
ALL SALES ARE FINAL. We do not offer refunds on any retainer fees or payments, regardless of the circumstances.
This includes but is not limited to monthly retainer fees already charged and any payment plan installments already collected. By completing a payment, you acknowledge and agree to this policy. We encourage you to review all service details carefully and reach out with any questions prior to completing a transaction.
In the event of a technical error or duplicate charge on our part, we will investigate and issue a correction or credit as appropriate. Chargebacks or payment disputes initiated without first contacting us are considered a breach of these Terms and may result in immediate termination of the engagement.
The success of your engagement depends in part on your active participation. You agree to:
All content, templates, systems, frameworks, workflows, and materials created or provided by the Company in connection with the Services are the intellectual property of It's The Royal Way, LLC. You are granted a limited, non-exclusive, non-transferable license to use these materials for your own internal business purposes only.
You may not reproduce, distribute, share, resell, or create derivative works from any Company materials without express written permission.
You retain ownership of any content, data, and intellectual property you bring to the engagement. By sharing your materials with the Company, you grant us a limited license to access and use them solely as necessary to deliver the Services.
Both parties agree to maintain the confidentiality of any proprietary, financial, operational, or otherwise sensitive information shared during the course of the engagement. The Company will not disclose your business information to third parties without your consent, except as required by law or to deliver the Services.
By providing your phone number and opting into our SMS communications, you consent to receive text messages from us at the number provided. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DO NOT WARRANT THAT THE SERVICES WILL PRODUCE SPECIFIC FINANCIAL RESULTS OR BUSINESS OUTCOMES. Business results vary and are dependent on many factors beyond our control, including but not limited to client effort, market conditions, and implementation.
The guidance provided through our Services is for operational and organizational purposes only and does not constitute professional financial, legal, accounting, or investment advice. You are responsible for consulting licensed professionals for such matters.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IT'S THE ROYAL WAY, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES. Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total amount paid by you to us in the 3-month period preceding the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless It's The Royal Way, LLC, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall first be subject to good-faith negotiation between the parties. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Virginia.
YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and, where appropriate, by sending an email notification to active clients. Your continued engagement after the effective date of any changes constitutes your acceptance of the updated Terms.
If you have questions about these Terms, please contact us:
It's The Royal Way, LLC
Mailing address: P.O. Box 10403, Wilmington, DE 19850
Email: [email protected]
Website: itstheroyalway.com
© 2026 It's The Royal Way | Katrina Payne
P.O. Box 10403 · Wilmington, DE 19850